Request account closure

You can request to close your Zay account directly from the app.

Go to:

Settings → Close account

After you confirm your request, our Support team will review your account to ensure it is ready for closure. This includes checking for any remaining balances, pending transactions, or other activities that must be completed before your account can be closed.

If your account is ready, we will process the closure. If any action is required before we can close your account, we'll contact you with the next steps.

Before requesting account closure

Before submitting your request, please ensure that:

• Your available balance is zero.
• You have spent or withdrawn any remaining funds.
• There are no pending card or wallet transactions.
• You have saved any information you may need in the future.

What happens after your account is closed?

Once your account closure request has been approved and processed:

• Your Zay account will be permanently deactivated.
• Any Zay payment cards associated with your account will be cancelled.
• You will no longer be able to sign in to your account.
• Access to services associated with your account will end.